Isla Edinburgh · Last updated: 21 October 2026

1. Where we deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland.

2. Delivery costs

Delivery is free on every order, with no minimum order value.

3. Delivery times

These timescales are estimates. At busy times, over bank holidays or if the carrier is delayed, delivery may take longer. If there's a delay, we'll let you know.

4. Where your order comes from

Our items are shipped from our partner warehouse in China with a tracked service. Final delivery in the UK is made by Royal Mail or another tracked courier, depending on the route. This takes longer than a parcel sent within the UK, but it lets us offer fair prices and free delivery.

To keep our prices fair, we collect orders in larger quantities and ship them together once the minimum quantity needed is reached. Thank you for your understanding and for helping us ship more sustainably.

Orders with several items may arrive in separate parcels, at no extra cost to you.

5. Customs and taxes

Our items are imported into the UK from China. The price in our shop covers the item and delivery; import VAT and, where applicable, customs duty are not included. These charges, and any handling fee, may be collected by Royal Mail or the courier before or on delivery, and are paid by you directly to them – not to us. We have no control over the amount.

If delivery is refused because the charges aren't paid, the parcel is treated as undeliverable (section 10). If you have any questions, please email us at info@islaedinburgh.com before paying.

6. Tracking your order

As soon as your order leaves the warehouse, you'll receive a dispatch email with your tracking number. Tracking information often appears only a few days after dispatch. You can check the status at any time on our Track your order page.

7. Your parcel hasn't arrived?

If your order hasn't arrived 20 working days after you placed it, please email us with your order number at info@islaedinburgh.com. We'll check with the carrier and – your choice – send you a free replacement or refund the full price.

8. Marked as delivered but not received

If tracking shows "delivered" but you can't find your parcel, please check your letterbox, safe place, neighbours and the carrier's local depot or delivery office first. If it still hasn't turned up, let us know – ideally within 7 days – and we'll look into it with the carrier. The goods remain our responsibility until they are actually delivered to you.

9. Delivery address

Please check your delivery address carefully before you place your order. Orders are sent to our partner warehouse automatically straight after payment, so we can't guarantee an address change afterwards. If you spot a mistake, email us immediately with your order number and we'll do our best to correct it.

10. Undeliverable parcels

If a parcel can't be delivered because the address was incomplete or wrong, it wasn't collected in time or delivery was refused, and it comes back to us, we'll give you the choice of having it sent again (we may charge for the new delivery) or a refund of the price minus the return costs we actually paid. If the problem was caused by us or by the carrier, you won't pay anything. Your right to cancel is not affected.

11. Damaged or wrong delivery

If your item arrives damaged or faulty, or isn't what you ordered, email us photos with your order number. We'll send a free replacement or refund you. Details: Refund & Returns, section 4.

12. Cancelling or changing an order

Orders are processed automatically straight after payment and can't be stopped after that; we can't guarantee changes such as a new delivery address (see section 9). Your right to cancel is not affected: tell us you want to cancel, accept the parcel when it arrives and send it back – you'll get a full refund of the price (see Refund & Returns). Please don't refuse delivery, as return costs may then apply (section 10).

See also: Refund & Returns · Payment · Terms of Service · Legal notice