Privacy Policy

We're glad you're visiting the Isla Edinburgh website and thank you for your interest. Below we explain how we handle your personal data when you use our website. Personal data is any information by which you can be personally identified. This policy is provided in line with the UK GDPR and the Data Protection Act 2018.

1. Controller

The controller responsible for data processing on this website is Isla Edinburgh. You can reach us at info@islaedinburgh.com. This website uses SSL/TLS encryption to protect the transmission of personal data — you can recognise an encrypted connection by “https://” and the padlock symbol in your browser.

2. Data collected when you visit

When you use our website for information only, we collect the data your browser transmits to our server (“server log files”): the page visited, date and time of access, amount of data sent, referral source, browser and operating system used, and IP address (anonymised where applicable). This is processed on the basis of our legitimate interest in the stability and functionality of our website.

3. Cookies

We use cookies to make the site work and to enable certain functions. Some cookies are deleted when you close your browser (session cookies); others remain on your device to recognise your browser on your next visit (persistent cookies). Cookies may be used to simplify ordering (for example, remembering your basket). You can set your browser to notify you about cookies and decide individually whether to accept them; please note that some site functions may be limited if cookies are declined.

4. Contact

When you contact us (for example by email or a contact form), we collect and store the personal data you provide solely to respond to your request and for the related administration.

5. Customer accounts & order processing

When you place an order or open a customer account, we collect and process the data needed to perform the contract. You may request deletion of your account at any time by emailing us, subject to statutory retention periods.

6. Marketing & newsletter

If you sign up for our newsletter we use a double opt-in procedure and send you offers until you unsubscribe, which you can do at any time via the link in each newsletter. If you provided your email when purchasing, we may send you offers for similar products; you can object at any time.

7. Order fulfilment & payment

We share the personal data necessary for delivery with the carrier handling your order, and your payment data with the relevant payment provider, only insofar as needed to fulfil your order and process payment.

8. Analytics & advertising

We may use analytics and advertising tools (such as Google Analytics with IP anonymisation, and the Meta/Facebook Pixel) to understand and improve how our website and campaigns perform. Where required, these are used only with your consent, which you can withdraw at any time.

9. Your rights

Under the UK GDPR you have the right to access, rectification, erasure, restriction of processing, data portability, to withdraw consent, and to object to processing, as well as the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Retention

We store personal data for as long as required by the applicable legal retention periods, after which it is routinely deleted unless still needed to fulfil a contract or protect a legitimate interest.

Isla Edinburgh — info@islaedinburgh.com