Isla Edinburgh · Last updated: 21 October 2026

1. Your legal right to cancel (14 days)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you name (other than the carrier), receive the goods. If your order arrives in several parcels, the period runs from the day you receive the last one.

To cancel, tell us clearly – for example by email to info@islaedinburgh.com – with your order number. You may use the model cancellation form in section 7, but you don't have to. It is enough to send your message before the 14 days have passed.

What happens after you cancel
We will refund all payments we have received from you, including the cost of standard delivery. If you chose a more expensive delivery option than our cheapest standard delivery, we won't refund the extra cost.

We will make the refund within 14 days after the day we receive the goods back, or – if earlier – 14 days after the day you provide evidence that you have sent them back (for example, proof of postage with a tracking number). We use the same payment method you used for the order, and you won't be charged any fee for the refund.

Please send the goods back without undue delay and no later than 14 days after telling us you are cancelling. You pay the direct cost of returning the goods. You are only responsible for any reduction in value caused by handling the goods more than you would need to in a shop to check what they are like and how they work.

Exceptions: the right to cancel does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

2. Our 30-day returns promise

On top of your legal right to cancel, you can return any item within 30 days of receiving it, as long as it is unused, unwashed and complete, and has not been damaged by misuse. Of course you can look at it and try it as you would in a shop.

The cost of sending the return is paid by you (except in the cases in section 4). We don't charge a restocking fee and we don't deduct anything from your refund. Refunds follow the same timescales as in section 1. This promise does not affect your statutory rights.

3. How to return an item

1. Email us at info@islaedinburgh.com with the subject "Return request". Include your order number, the item(s) you're returning, the reason (optional), and your full name and address. If the item is faulty, damaged or wrong, please add photos.
2. Wait for our reply. We usually reply within 24 hours on working days with the full return address and a reference.
3. Send the item, in its original packaging where possible and ideally with a tracked service, and email us the tracking number. Without proof of postage we can't be responsible for a parcel lost on its way back.
4. Get your refund within 14 days of us receiving the item back (or your proof of postage, if earlier) to your original payment method (see section 1).

Important: never send a return to the sender shown on the parcel label or to our office address in the USA – these parcels can't be matched to your order.

4. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. An item is faulty, damaged or wrong if, for example, you received a different item, design, size or quantity from what you ordered; it arrived damaged or with a defect (such as torn seams or a broken zip); or it doesn't match the product description (such as size, material or finish).

Please tell us as soon as you can – ideally within 14 days of receiving your order – and send photos with your order number to info@islaedinburgh.com. We will send you a free replacement or, if you prefer, give you a full refund. In these cases we pay all costs, including any return postage.

Your statutory rights are not affected: you are entitled to a full refund if you reject faulty goods within 30 days of delivery, and after that to a repair or replacement and, if that isn't possible or doesn't fix the problem, to a price reduction or refund.

5. Changed your mind?

If the item matches its description but you don't like it – for example the colour, the feel of the fabric, the size or the design – it isn't faulty. You can still return it under section 1 or section 2; in that case you pay the cost of sending it back.

6. Exchanges and cancelling an order

Exchanges: would you like a different design or size? Email us with your order number and the item you'd like, and we'll explain the next steps.

Cancelling an order: orders are processed automatically straight after payment, so we can't stop an order once it has been placed. You can still cancel before it arrives or within the periods in sections 1 and 2: let us know, accept the parcel and return it as described in section 3, and you'll receive a full refund of the price.

7. Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: UNIFYPULSE LLC, trading as "Isla Edinburgh", 30 N Gould ST STE R, Sheridan, WY 82801, USA, email: info@islaedinburgh.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.

See also: Shipping & Delivery · Payment · Terms of Service · Legal notice